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Help & Support>Returns Policy >Return/Refund Policy

Return/Refund Policy

We value your business. If you're not completely satisfied with the XP-Pen experience, you can submit the retrun/refund request to us. 


Applicable conditions for returns and refunds: 



Graphic tablet/display:


We gladly accept returns within 30 days upon receipt of the device. 


Products must be in like new condition with no signs of customer abuse.


Original sales package and all items included must be returned to receive credit.



For Accessories:


We gladly accept returns within 30 days of purchase. 


Buyer is responsible for return shipping and handling of accessories.




2 Step Return Process


Step 1: Contact customer support at +1 657-445-6129,  Mon-Fri 10am to 5pm p.s.t


             Or


             Email us at  service@xp-pen.com  (Recommend)


Step 2: Ship the item back via Royal Mail/ DPD/HERMES_UK to assigned place.


You can contact our customer service: winnine@xp-pen.com for local warehouse address.



Then send us the tracking number of the return item and the logistics carrier.

We will refund/replace a new item to you when we receive the return one.



Return shipping fee: 


If the product itself has no hardware problem, buyer is responsible for return shipping fee.



Special Return Policy For Holiday Season:


We provide 50 days Extended Return Policy for the Holiday Season Order made from Nov.15th to Dec.25th.


For example, if your order made on Nov 15th, delivered on Nov 20th, you can return it before Jan.9th.2018.



Contact us



For Technical Support: service@xp-pen.com

For Order Support:  winnine@xp-pen.com




Customer service Working Time:


From Monday to Friday


10 am to 5 pm PST


10 am to 5 pm UTC/GMT+8


 


Service Center:


US:  (+1) 657-445-6129