XF***

Customer service Dec 04,2024 PM 20:25

Is this comparable with a pc running windows 11? When looking at compatibility only 10 is mentioned not windows 11

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XF***

Customer service Jan 09,2024 AM 09:46

On the pro discription it says in red THIS MUST BE CONNECTED TO A PC, is this only a PC or can it be a Laptop?
plus can this act as a monitor to watch streaming services like the 22 PLUS?

Official mallJan 09,2024 PM 17:53

Dear Customer,

Hi，our product could work with the laptop and PC. And it can act as a monitor like the 22 Plus.

Best Regards

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XF***

Goods Oct 06,2023 AM 04:05

Is this compatible with MS Word? I don't want it for drawing, but for use with my degree so I can hand write calculations in Word and submit from my PC, rather than having to handwrite everything on paper, then scan it in for submission?

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XF***

Customer service Aug 08,2022 AM 04:47

Do I need a laptop to connect or can I purchase one of these and just start designing without a PC or laptop

Official mallAug 08,2023 PM 17:42

Dear Customer,

Hi，All of our products need to be connected to a computer or a mobile phone to use.

Best Regards

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XF***

Customer service Jul 28,2022 PM 22:38

I have recently just got my 22R pro and am having trouble setting it up, my windows is simply not recognising it at all. I’m following all the steps and it won’t appear in the display settings. Any help would be great.

Official mallAug 08,2023 PM 17:48

Dear Customer,

Hi， If you encounter any problems with settings or application, please contact our customer service directly: service@xp-pen.com.

Best Regards

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XF***

Goods Oct 22,2021 AM 06:55

Hi, I've just purchased this and I am wondering if it is VESA compatible?
Ideally I would like to mount both this and a monitor onto a stand where I can move the tablet down to my desk for tablet use and back up vertical for everyday dual monitor use, so would be great to know if I can purchase a VESA compatible stand or if I'd need to get a laptop one with a lip for holding it.
Thank you in advance!

XF***Oct 22,2021 AM 07:03

Just realised it says that it is - what is the weight of the tablet so I can buy the appropriate mount?

See more answers(1)

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XF***

Customer service Jul 13,2021 AM 06:57

Hello My xp pen 22 r pro is not connecting to my pc I tried everything the light is static green on power adapter but when I plug it on the tablet start blinks
and the power button on the tablet is blue blinking is like tries to connect but not working.
The tablet is new I use it 5 times till now …

Official mallJul 13,2021 AM 09:53

Hi,

Please check the following steps:
1. Uninstall all graphics tablet drivers on your computer and download the latest version driver of your model in https://www.xp-pen.com/download/index
2. Make sure to connect the tablet first, and then install the driver
3. Setting up the tablet on the driver program and test it again
4. If the problem remains, please report it ( the issue, your computer and OS ) to our technical team "service@xp-pen.com" with a short video showing the situation. Our technical team will assist you on the technical problem of the tablet. Thank you so much : ）

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XF***

Customer service May 02,2021 AM 10:13

Hello, I am waiting for a delivery XP-PEN Artist22R Pro I know will take some time but I am confused why says 'Current order status: Wait for receipt' When I haven't received anything.
I am confused.

Official mallMay 03,2021 AM 09:39

Hi, please provide your order ID to shopuk@xp-pen.com and we will check it for you. Thank you so much : ）

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Fi***

Goods Nov 06,2020 PM 17:37

Hi there,
Please advice where can I get a protective carry case for this model.

Also is adjustable stand detachable?

Thank you

Official mallNov 09,2020 AM 10:02

Hi，

We don't sell protective case for this model now. The stand is detachable. Thank you so much : ）

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Va***

Goods Nov 05,2020 AM 00:38

Hello,

I was wondering if this tablet had a touch screen option to zoom in/out the canvas or rotate it. I am thinking of a similar effect I can get with an iPad if possible, where I can easily manipulate the screen while drawing. Thank you :)

Official mallNov 05,2020 AM 09:46

Hi, you can use the red dial wheel on the display panel to zoom in and zoom out the screen. You can also set up other express keys to help you better while drawing.
Thank you so much : ）

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Oo***

Goods Oct 17,2020 PM 21:39

In listing I couldn't find any warranty information. I can see the Return policy but I am more concern about Warranty. How many moths do you provide ? Do you offer Free repair during Warranty ? or Are all product come only 30days warranty ?

Official mallOct 19,2020 AM 09:35

Hi，you can check our warranty policy here: https://www.storexppen.co.uk/article/6.html
We provide 24 months warranty for all products. Normally we would replace the older product instead of repairing it.
Thank you so much : ）

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Ge***

Goods Sep 23,2020 AM 05:13

Hey! So I just wanted to ask a quick question..:
Is this tablet compatible with Windows 10? Just because I want to be 100% sure before I buy it..

Official mallSep 23,2020 AM 09:43

Yes，it's compatible with Windows 10. Thank you so much : ）

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Mi***

Delivery Jul 19,2020 AM 04:57

When do you expect the 22R Pro to be back in stock?

Official mallJul 20,2020 AM 09:54

Hi，currently we expect that there'll be stock in August.

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Ry***

Goods Jul 14,2020 PM 18:23

Hiw much deskspace would I need, for example when the tablet and stand is fully adjusted?

Official mallJul 15,2020 AM 09:44

Hi, the display is about 22 inch. The desk space would be fine as large as a 22 inch display.

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