XF***

Customer service  Sep 08,2023 AM 01:01

I've had my Deco Pro medium for about a month and love it, but unfortunately today the Stylus has started thinking it is pressed down even when it isn't, making it draw lines everywhere. I attempted changing the nib but that doesn't seem to have made a difference. Thoughts?

Official mallSep 08,2023 PM 17:54

Dear Customer,

Hi， Please contact this email: service@xp-pen.com. We have 24-month- warranty. Please don't worry.

Best Regards

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XF***

Goods  Jun 19,2023 AM 06:00

hello. i would like to know, do you sell the black rubber part separately? ty

Official mallJun 27,2023 PM 18:05

Dear Customer,

Hi， we are temporarily unable to purchase the accessory part of the pen separately.

Best Regards

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XF***

Goods  Mar 09,2023 PM 17:01

I have the following model: XP-Pen Artist13.3 Pro Drawing Tablet Digital Graphics Art Display with PA1 Battery-Free Stylus Supports Windows &Mac. Will this stylus be suitable as a replacement: PA1 Battery-free Stylus (PA1 Battery-free Stylus PA1 Battery-free Stylus for Deco Pro Series)

Official mallMar 09,2023 PM 17:35

Dear Customer,

Hi, if the model you have is Artist 13.3 pro, the PA1 won't be suitable for you. Please choose PA2.

Best Regards

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MG***

Goods  Jun 21,2022 PM 19:36

How to remove the pen nib?

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Na***

Goods  Mar 23,2021 AM 01:49

Hi,

Around 3 months ago I got the Deco Pro Medium drawing tablet, and the PA1 battery free stylus came with it. Everything was completely fine until today- I was using the pen and tablet yesterday, but when I went to use it today the pen won't work at all? I tried using the pentablet driver and the tablet was connecting fine, the pen just wasn't working at all, even when I changed nibs. Is there anything I can do? Do I need to buy a new one?

Official mallMar 23,2021 AM 09:48

Hi, we are sorry to hear that. Could you please send a short video showing the situation to shopuk@xp-pen.com? We will handle it for you. Thank you so much : ）

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Jo***

Goods  Dec 15,2019 AM 10:12

Does this pen work with an xp-pen pro 15,6

Official mallDec 26,2019 PM 15:10

Hi,

P05R works with the Artist 15.6 pro (old version)

PA2 works with Artist 15.6 pro (the latest version)



If you want to know the version of your tablet, please sennd us the serial key of the product.

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