XF***

Goods Apr 29,2022 PM 18:05

If I order an 'Artist 12 Pro ' is the 3 in 1 cable included, or do I have to order that separately?

Official mallAug 08,2023 PM 17:52

Dear Customer,

Hi， the cable would be included.

Best Regards

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XF***

Goods Jan 02,2022 PM 20:56

This product is currently retailing at $199 in the US and 206 Euros in the EU. Why so expensive in the UK
https://www.storexppen.com/buy/artist-12-pro.html
https://www.storexppen.eu/buy/12.html

Official mallFeb 17,2022 PM 18:17

Hello,
The Artist 12 Pro is selling at the price of £199.99 now.
And this product is selling at the price of $249.99 in the US.
I guess the promotion arrangement is not the same.
Have a nice day.
Sincerely

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XF***

Goods Nov 13,2021 AM 01:26

does this tablet have an option to turn off touch? i don't want to have to use a glove to draw, and would prefer just using the pen.

Official mallNov 15,2021 AM 11:29

Hi, it's actually not a touch screen. So your hand won't affect the drawing. The glove is only for protecting.

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XF***

Goods Oct 26,2021 AM 00:04

Hello. I just bought this tablet for my daughter, for Christmas . It will work with her Acer Chromebook??? Thanks

Official mallOct 26,2021 PM 15:04

Hi，yes! Your notebook should have a USB and an HDMI port to connect the tablet:)

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XF***

Goods Oct 20,2021 PM 13:51

Hello. I just bought this tablet for my daughter, for Christmas . It will work with her Acer Chromebook. Thanks

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XF***

Goods May 25,2021 PM 21:00

I am thinking of buying a 12 Pro but my laptop only has one HDMI port and I use this for my monitor as a second screen to work on. If I got an HDMI splitter and used this to plug in both the extra monitor and the 12 Pro, would this work?

Official mallMay 26,2021 AM 10:03

Hi, it depends on the actual splitter you used. If the signals are fine then the 12 Pro will display.

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XF***

Payment May 04,2021 AM 03:10

I'm unable to purchase my order because I cannot at my product to the basket. Not sure what to do.

Official mallMay 04,2021 AM 09:42

Hi, please try another browser and log in to your account again. Should it failed again, please send a screenshot to shopuk@xp-pen.com.

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De***

Customer service Nov 12,2020 AM 01:59

Hi. Is there a min spec windows computer this needs to run on ?

Official mallNov 12,2020 AM 09:41

Hi, it can connect to the computer as long as the OS is Windows 7 and above.

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Me***

Goods Oct 29,2020 AM 03:40

Hi will this work with the iPad Pro 11inch 2020 if I have a USB port attachment ?

Official mallOct 29,2020 AM 09:40

Hi, it doesn't work with IOS system. Thank you so much : ）

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Ga***

Goods Oct 16,2020 PM 18:54

Hi, my daughter have a Lenovo Chrombook with Chrome OS, is it possible to use the XP-Pen Artist 12 Pro with the chromebook?

Official mallOct 17,2020 AM 09:46

Hi, it doesn't support Chromebook for now due to the restriction of Google. Thank you so much : ）

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Li***

Goods Oct 15,2020 PM 17:46

You have answered a previous question here that this product is not compatible with Inkscape however the home page on your main website https://www.xp-pen.com/ says it is under heading 'about XP-Pen'. Can you clarify for definate of it is or not compatible please. Thanks

Official mallOct 16,2020 AM 09:46

Hi, sorry for the last mistake. It is indeed compatible with InkScape. Thank you so much : ）

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J ***

Goods Oct 14,2020 AM 05:51

Can I use clip studio paint on this?

J ***Oct 14,2020 AM 05:54

Nvm it is

See more answers(1)

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Ka***

Goods Oct 01,2020 PM 19:39

Hello, is this compatible with SketchBook and Solidworks?

Thanks

Official mallOct 02,2020 PM 18:26

Hi, yes, it's compatible with both Sketchbook and solidworks. Thank you so much : ）

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Le***

Goods Sep 30,2020 PM 19:13

Does this tablet work with Lightroom Classic & Lightroom CC for the desktop PC -- Also does it work with Android version of lightroom?

Official mallOct 06,2020 AM 11:24

Hi, it's compatible with Lightroom Classic and Lightroom CC for desktop computer. However, it cannot connect to Android devices. Thank you so much : ）

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