XF***

Goods Oct 13,2024 PM 21:33

Do you have to use the "USB extension cord" cable when connecting the Artist 12 to the PC?

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XF***

Customer service Jan 21,2024 AM 11:43

Hi, i just bought the Artist 12. This is my second XP pen display and I love it. However the new Artist 12 did not come with a stylus charger. Can you please let me know why this is the case and if its not a mistake, can you please advise where I can get one

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XF***

Goods Jun 28,2023 PM 18:20

Hi does the x pen 12 work with the krita app? Thanks

Official mallJun 28,2023 PM 18:25

Dear Customer,

Hi， yes. Artist 12 could work with Krita.

Best Regards

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XF***

Goods Mar 10,2023 AM 00:49

Hi, just wondering if this is compatible with the affinity apps? specifically affinity photo?

Official mallMar 10,2023 PM 17:12

Dear Customer,

Hi, The Artist12 can work with the affinity. Please don't worry about it.

Best Regards

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XF***

Goods Dec 10,2022 PM 17:37

Do I have to connect this to a computer to use, or can it be used just on it's own

Official mallDec 10,2022 PM 22:58

Dear Customer,

All of our products would need to be connected to a pc or a mobile to use.

Best Regards

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XF***

Goods Dec 07,2022 AM 05:23

Hello! I'd like to ask whether the apps in the drawing pad are already free or do you have to additionally pay for them?

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XF***

Goods Nov 17,2021 PM 21:47

I have an HP Compaq 8200 Elite all in one computer. Unfortunately it doesn't have an HDMI port. Is there any other way I can connect up to an Artist 12?

Official mallNov 18,2021 PM 15:25

Hi, it depends on what video port is on your computer. You can always use an adaptor. Please contact our tech team for more info: service@xp-pen.com

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XF***

Goods Jul 29,2021 AM 03:20

Do I need to have all three cables plugged in for the tablet to work? I want a pen display but I'd prefer a single cable solution...

Official mallJul 29,2021 AM 10:01

Hello,
Yes, you should plug all three cables in to operate the tablet. The single cable solution is in development.

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XF***

Goods Jul 18,2021 PM 23:21

Can you use other apps on the tablet without connecting it to another device?

Official mallJul 19,2021 AM 09:33

Hi, after connecting the tablet to your computer, you can use other drawing softwares installed on your computer, such as Clip Studio Paint, Photoshop and Window Paint.

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XF***

Goods Jul 11,2021 PM 22:17

Would anyone recommend for a 9 Yr old? Looking for a suitable decent priced tablet for my son to develop his skills on the technical side that is fairly easy to comprehend. Cheers!

Official mallJul 12,2021 AM 09:38

Hi, you can choose the Artist 12 Pro for your 9-year-old kid. It's easy and professional for digital drawing:)

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El***

Goods Mar 04,2021 PM 22:20

I’m looking to get one of these as a gift for my younger sister, I was wondering if this works with a HP Laptop Chromebook Powerful 14″ 16GB 4GB? Thankyou

Official mallMar 05,2021 AM 09:40

Dear customer, you can use certain XP-PEN models with Chromebook. Please view this page: https://www.storexppen.co.uk/topic/26.html
Currently, Artist 12 doesn't support the Chromebook yet.

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K ***

Goods Jan 31,2021 PM 17:59

Are all features of the pen and tablet compatible with the Blender app?

Official mallFeb 01,2021 AM 09:33

Yes, it does. Thank you so much : ）

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Mi***

Goods Jan 22,2021 PM 20:02

Does it come with the pen

Official mallJan 23,2021 AM 09:36

Yes, it does.

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Mi***

Goods Jan 20,2021 AM 04:11

How do I connect this tablet to my desktop computer? Is it just by plugging it into the HDMI port or is there more ports it can go into?

Official mallJan 20,2021 AM 09:43

Hi, you should connect the HDMI port and the USB port on your computer, and also power up the tablet with the last USB on the 3 IN 1 cable. Thank you so much : ）

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