XF***

Goods Aug 22,2022 PM 19:53

Hello there!
I'm very interested in this item I just want to ask and make sure of something.
Does it have to be connected to a pc to work? Or can I turn it on and use it how it comes

XF***Aug 22,2022 PM 19:57

Do I need to connect the item to a pc for it to work?

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XF***

Payment Aug 18,2021 PM 15:56

Could you guys disclose in the store that these items come from china and even though the cost already big price you have to pay tax on top of what you payed for the tablet ?

Official mallAug 19,2021 AM 10:03

About the tax:

UK: No tax.

Out of UK(such as Ireland, Germany...): Should pay for the tax.

How to do on this situation？

Purchase the EU version and we will arrange the product from our EU warehouse so that no tax causing to you. If EU warehouse face out of stock, we can have a discussion on this case.

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Jo***

Customer service Dec 31,2020 AM 06:46

i ordered a XP PEN Artist 22e pro but got a Star G960S instead

also i ordered on the official XP PEN website but came in amazon packaging.

Official mallDec 31,2020 AM 09:38

Hi, our customer service has contacted you via shopuk@xp-pen.com. Thank you so much for contacting us.

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pe***

Payment Dec 18,2020 AM 02:58

Hello I bought xpen 15 but changed my mind and want actually the 22e pro, is it possible i can cancel it and get a refund please? I beg you

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Da***

Delivery Dec 10,2020 PM 19:33

Hi please can you tell me how manydays before delivery my post code is NG319NQ UK.
regards David

Official mallDec 11,2020 AM 09:37

Hi, normally it will take 3-7 working days. Thank you so much : ）

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Ru***

Goods Dec 07,2020 AM 04:41

Hi, I just bought the product(XP-Pen Artist 22E Pro), installed the drivers and plugged the cables but the tablet screen says ‘no signal’. What should I do? Does it work with macOS Big Sur 11.0.1?

Official mallDec 07,2020 AM 09:38

Hi, to assist you better with technical problems, please write to service@xp-pen.com for professional technical help.
Yes it does work on Mac OS Big Sur.
Thank you so much : ）

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Bl***

Goods Nov 17,2020 PM 19:42

I've had my xp pen about 4 months and have already had to replace the cdmi cable, the cable casing cracked as it got so hot. I stopped using and ordered another, second day of use and the cable end is very hot where it connects into the screen ? is this normal ?

Official mallNov 18,2020 AM 09:39

Hi, you can try to set up the device again. Reboot and reinstall the dirver. Try another computer to see whether the problem still exist. If so, please contact shopuk@xp-pen.com for after-sales service. Thank you so much : ）

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Ga***

Customer service Sep 05,2020 AM 01:43

the driver and tablet itself works perfectly, but it just randomly disconnects from my computer without me touching the cable and when it reconnects, it says the device malfunctioned and it doesnt recognise the tablet anymore. this happens after about 10-30 minutes of use and then no matter how much i disconnect and reconnect the usb cable, my pc just refuses to recognise the tablet and it becomes useless. this is especially frustrating when im in the middle of drawing. Ive checked my usb ports so its not a pc hardware issue, and the tablet itself does work when the cable does decide to connect once in a millenia, so i dont know what the issue is. I have uninstalled all other tablet drivers on my pc, i have the most up to date driver installed, I'm at a loss as to what to do.

Official mallSep 07,2020 AM 09:35

Hi, it does look like a cable problem. Please write to shopuk@xp-pen.com with your Order ID. We shall send you a new cable. Thank you.

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Mi***

Customer service Jul 08,2020 AM 03:25

Have purchased this for my daughter, and we are struggling to get the laptop to recognise the tablet. Have downloaded the driver several times and it comes up with the Warning "cant detect the tablet, please plug it in and try again" Any help would be appreciated.

Official mallJul 08,2020 AM 10:55

Hi, what os are you using in your laptop? Make sure to connect the cable correctly. If possible, please change another computer to check again.
For more assistance, please contact service@xp-pen.com.

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El***

Goods Jun 21,2020 AM 04:22

Hi,
I have access to a monitor that I can use for when I am installing this tablet onto my new windows 10 computer. But afterwards I would like to permanently remove my other monitor and use this as the sole monitor for the system. Would this create any issues for normal day to day use, with the mouse, for example?

Would you recommend that I have a second monitor for my computer? Or would this display be suitable for both general use as well as digital art?

Official mallJun 22,2020 AM 09:53

Hi, you can use the Artist 22E as a display for your computer. It's OK. Whether or not to have a second monitor is totally up to your habits.

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Da***

Goods Apr 29,2020 AM 00:14

Hi

Do I still need to buy any software? so for example sai or adobe? or do I get that free with the package?

Official mallApr 29,2020 PM 17:41

Hi, for XP-PEN Deco and Artist Series, we offer free creative software for you to download. For this Artist 22E Pro, you can download and use Artrage5 or openCanvas for free. You don't have to buy any software.

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Se***

Goods Apr 16,2020 PM 18:14

Does this model support VESA mounts? For example, an ergotron arm?

Official mallApr 16,2020 PM 18:38

Yes, it does.
But please uninstall the one on the tablet first.

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th***

Goods Mar 06,2020 AM 00:14

Will there ever be a pen made with an eraser on the back like PO6 that works on this tablet ? Also does it have tilt sensitivity ?

Official mallMar 07,2020 PM 14:30

P02S is not made with an eraser on the back.

Please kindly note that Artist 22E Pro does not support tilt function.

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Ch***

Goods Jan 02,2020 AM 00:56

Does the 22e support the stylus?

Ch***Jan 02,2020 AM 00:57

Apologies. I meant the battery free stylus.

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