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Goods  Jul 20,2020 PM 20:00

Can I use a keyboard with the 24 pro?

Official mallJul 21,2020 AM 10:58

Hi, if you want to use a keyboard, you have to connect the keyboard with your computer instead of the Artist 24 pro display.

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Goods  Jul 16,2020 PM 19:21

can i have one free please,im very poor,thanks

Official mallJul 17,2020 AM 10:06

Hi, thank you so much for the support to XPPEN. You can pay attention to our official store for occasional discount.

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Sa***

Goods  Jul 16,2020 AM 05:54

Does this support Adobe Illustrator?

Official mallJul 16,2020 AM 09:49

Yes it does. Thank you.

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Goods  Jul 02,2020 PM 15:49

Will the usb-c functionality work through VirtualLink on my GPU or do I need to buy a stand alone usb-c port for my PC

Official mallJul 03,2020 AM 09:56

Hi，if your PC have a usb c port already, then you can directly connect your pc with the display. Otherwise, you need to get an extra adaptor.

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Payment  Jun 30,2020 AM 01:06

Dear Sir / Madam,

I would like to buy the xp pen 24 today (as it is the last day of the 20 % off discount).

The problem is that I will have to make the payment of £720 from 2 of my accounts. £650 from account 1 and £70 from account 2. I wanted to ask if I can do that if I wanted to make the purchase today ?

I would be very grateful for your advice.

Many thanks and kind regards,

Mehmood Mughal
Manchester,
UK.

Official mallJun 30,2020 AM 10:28

Hi, you may not do that. We suggest that you transfer the money in one account and pay with it. Thank you.

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Goods  Jun 24,2020 AM 07:37

Hello,
I am about to order the XP-Pen Artist 24 Pro, and I have a question:
Does this 24-inch screen require a screen protector, and if yes, do you offer any screen protectors for this size?

Official mallJun 24,2020 PM 17:50

Hi, the Artist 24 pro has already equipped with a screen protector on the screen. For daily usage, you don't necessarily need to change a screen protector so soon, because the hardness of the screen is bigger than that of the nib. In the future, we'll also release the screen protector for the Artist 24 pro.

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Customer service  Jun 22,2020 AM 04:57

Hi I will most likely be ordering the product to Portugal (I see you have to option to send to Madeira Island), however will It come with a EU Plug or an UK one? Can I ask for it to be included an EU plug instead of an UK one?

Also I would like to know if its possible to put the vat on my company invoice when making a purchase?I cant see any option to do it when trying to buy the product

Thank you.

Official mallJun 23,2020 AM 10:06

Hi, it comes with both EU and UK plug.

Yes, it's possible to put the vat on you company invoice and send it to you through email.

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Goods  Jun 20,2020 AM 05:22

Hello. How do I attach the pen slot? I see a rubber circle where I assume it should go.

Official mallJun 22,2020 AM 09:50

Right, it's on the right side of the Artist 24 Pro.

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Goods  Jun 15,2020 PM 17:12

Hi. What is the weight of the Artist Pro 24.
Rgds
Ian Swindells

Official mallJun 16,2020 AM 09:36

Hi, it's around 10kg with package.

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Goods  May 31,2020 PM 21:10

Hello, I’m currently looking to buy XP-PEN Artist 24 Pro Pen Display and i’ll be buying this product from the UK Website therefore, would the power source be UK Plug?

Official mallJun 01,2020 AM 10:03

Hi, there'll be a UK plug with this product.

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Goods  May 30,2020 PM 21:36

How long is the USB-C cable?

Official mallJun 01,2020 AM 09:55

Hi, it's about 1.5 meters long.

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Delivery  May 29,2020 PM 21:36

Will it be sent from the EU warehouse if ordered from the UK website?

Official mallMay 30,2020 AM 09:54

Hi, it will be shipped from China currently.

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Goods  May 29,2020 PM 15:33

Hi, what is the parallax between pen and cursor like on the PRO24? I was planning on getting the 22R for the minimal gap between them but I'd like to know about this one before I make any purchase.

Official mallMay 30,2020 AM 09:50

Hi, there's barely any parallax between pen and cursor for Artist 24 pro. Thank you.

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